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Avaya Proactive Contact consists of software, hardware, and network components. The system is comprised of the system cabinet, supervisor workstation, agent workstations, printer, and modem.
Avaya Proactive Contact is available with increased capacities for the Avaya Proactive Contact large cabinet and PG230RM systems (Application Enablement Services implementations will remain at the previous capacity levels). Capacities for both concurrent agents and outbound trunks have been significantly increased to almost double the current capacities of 240 agents and 480 trunks. Actual agent and trunk maximum capacities differ based upon trunk configuration parameters.